03-20-2009 09:54 AM - edited 03-14-2019 03:50 AM
I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says if the user pressed 1 go to and if not go to someplace different. ANyone every did this sort of script
03-20-2009 09:34 PM
I think what you are asking for is having session data follow the caller around.
Look into the Set Session Info and Get Session Info steps.
UCCX Editor Step Reference [PDF]
04-11-2009 12:06 PM
In case you haven't figured this out yet: You'll need to have a session mapping ID to allow the next script to look this stored data up. The easiest mapping ID I've found for a call that remains active is the Implementation ID which you can get with the Get Contact Info step.
04-14-2009 06:01 AM
Thank you for the post. THat is very helpful information.
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