Hello I have the identical issue that bug CSCsy18560 but this is for uccx 7.X and we have UCCX 5.0(2)SR02_Build045. Can anyone help me?
Voice quality choppy when playback recorded calls from the server thru supervisor desktop
When playback recorded calls from the server through the Desktop Supervisor the recordings are choppy. If you play and save the file and listen to it locally the playback is fine. Monitoring of live calls sounds fine.