forward call to 5extensions together

Unanswered Question
Mar 22nd, 2009

Hi all,

How to forward call on multiple extensions together in CCM 6.1 .. e.g i have one reception number that is 000 after 5 rings if receptionist dont recive kal then kal should forward to 5 different extensions together at a same time(like i have 001 ,015,020,032,044)and any of 5 users can able to recive kal .... alternate solution for this is to configure one more similar extension on each phone and configure 000 extension to forward call on that similared number when 000 didnt recive kal it will ring to all extensions having that similar extension !!

but customer is not satisfy with it .. any alternate solution ????


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Rob Huffman Sun, 03/22/2009 - 08:20

Hi Nasry,

You would probably want to set up a Hunt Group using the "Broadcast Algorithm" that will forward calls to the 5 Members at the same time. The receptionist will forward to the Hunt Pilot DN which will then search for the 5 Line Group Members 001 ,015,020,032,044 simultaneously;

Broadcast-If you choose this distribution algorithm, Cisco Unified CallManager distributes a call to all idle or available members of a line group simultaneously.

There are a few steps detailed below that are needed to configure a CCM Hunt Group. Here is the related info (the docs are for CCM 5.x but do carry over for 6.x as well :)

Line Groups

Line groups contain one or more directory numbers. A distribution algorithm, such as Top Down, Circular, Longest Idle Time, or Broadcast, associates with a line group. Line groups also have an associated Ring No Answer reversion timeout value.

The following descriptions apply to the members of a line group:

•An idle member designates one that is not serving any call.

•An available member designates one that is serving an active call but can accept a new call(s).

•A busy member cannot accept any calls.

For information on configuring line groups,

Hunt Lists

Hunt lists comprise ordered groupings of line groups. A line group may belong to more than one hunt list. Hunt pilots associate with hunt lists. A hunt list may associate with more than one hunt pilot.

For information on configuring hunt lists,

Hunt Pilots

Hunt pilots are sets of digits. They comprise lists of route patterns that are used for hunting. A hunt pilot can specify a partition, numbering plan, route filter, and hunt forward settings. A hunt pilot must specify a hunt list.

For information on configuring hunt pilots,

Hope this helps!



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