Transfer Call Drop

Unanswered Question
Mar 23rd, 2009
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Hi Guys,


My Customer have any directory number that is with following problem: When A receive the call external and try transfer B, the call drop. The same problem occur when a one call is did internal. I verify the CSS and didn't found problem.


Thanks,

Wilson Santana


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wilsonsant Mon, 03/23/2009 - 13:17
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Hi,

It is a CallManaer 5.1


Thanks,


Wilson Santana

Hythim Ali El Hadad Mon, 03/23/2009 - 13:09
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Hi Wilson,


In most cases

it is a codec mismatch problem


Please check if there is a transcoder exist in your MRGL


Or you have the 3-ip phones using the same codec [ in the same regon ]


awaiting your feed back

wilsonsant Mon, 03/23/2009 - 13:20
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Hi,


I Verify the configuration and it correct. My Customer didn't nothing change in the network. The problem is occuring randomly.


Thanks,

Wilson Santana

lordshawn Wed, 04/01/2009 - 08:44
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Collect the traces, open them up and do a search on "Mediaresource" See if you have any allocation errors.

wilsonsant Wed, 04/01/2009 - 10:02
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Hi,


Thank You for your collaboration. I will verify this possibility, but,I don't believe that the problem is lack of resource, because, the Customer have many bandwidth available. The Regions is configuring all sites with G.711


Thanks,


Wilson

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