03-23-2009 07:41 AM - edited 03-15-2019 05:01 PM
Hi Guys,
My Customer have any directory number that is with following problem: When A receive the call external and try transfer B, the call drop. The same problem occur when a one call is did internal. I verify the CSS and didn't found problem.
Thanks,
Wilson Santana
03-23-2009 12:57 PM
Is it a CME or CCM?
MK
03-23-2009 01:17 PM
Hi,
It is a CallManaer 5.1
Thanks,
Wilson Santana
03-23-2009 01:09 PM
Hi Wilson,
In most cases
it is a codec mismatch problem
Please check if there is a transcoder exist in your MRGL
Or you have the 3-ip phones using the same codec [ in the same regon ]
awaiting your feed back
03-23-2009 01:20 PM
Hi,
I Verify the configuration and it correct. My Customer didn't nothing change in the network. The problem is occuring randomly.
Thanks,
Wilson Santana
04-01-2009 08:44 AM
Collect the traces, open them up and do a search on "Mediaresource" See if you have any allocation errors.
04-01-2009 10:02 AM
Hi,
Thank You for your collaboration. I will verify this possibility, but,I don't believe that the problem is lack of resource, because, the Customer have many bandwidth available. The Regions is configuring all sites with G.711
Thanks,
Wilson
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