Transfer Call Drop

wilsonsant · ‎03-23-2009

Hi Guys,

My Customer have any directory number that is with following problem: When A receive the call external and try transfer B, the call drop. The same problem occur when a one call is did internal. I verify the CSS and didn't found problem.

Thanks,

Wilson Santana

mightyking · ‎03-23-2009

Is it a CME or CCM?

MK

wilsonsant · ‎03-23-2009

Hi,

It is a CallManaer 5.1

Thanks,

Wilson Santana

Hythim Ali El Hadad · ‎03-23-2009

Hi Wilson,

In most cases

it is a codec mismatch problem

Please check if there is a transcoder exist in your MRGL

Or you have the 3-ip phones using the same codec [ in the same regon ]

awaiting your feed back

wilsonsant · ‎03-23-2009

Hi,

I Verify the configuration and it correct. My Customer didn't nothing change in the network. The problem is occuring randomly.

Thanks,

Wilson Santana

lordshawn · ‎04-01-2009

Collect the traces, open them up and do a search on "Mediaresource" See if you have any allocation errors.

wilsonsant · ‎04-01-2009

Hi,

Thank You for your collaboration. I will verify this possibility, but,I don't believe that the problem is lack of resource, because, the Customer have many bandwidth available. The Regions is configuring all sites with G.711

Thanks,

Wilson