I am trying to find a way so that when a CTI RP that forwards to a Hunt Pilot is Dialled the Alerting name of the CTI RP shows on the Callers Phone even when it has forwarded to the Hunt Pilot. At the moment the name flashes up and then is replaced by the number of the HP. Is there anyway to achieve this??
It works fine the other way round so the phone being called see's the call as forwarded from the RP name but I want the caller to see the name up front as well so that they know what is happeneing to the call.
It's CM 6.1.3