I have a IVR with a Menu with 4 options. Each option will have a consult transfer to one extension.
If extension is busy, i am putting call on hold, and then a delay step of 20 seconds and then i remove call from hold and try to transfer again and so on.
My question is if extension becomes idle before my hold delay of 20 seconds in IVR can call be transfered as soon extension is idle ?
If yes, how can i do that?