CRA Exceptions Descriptions

Unanswered Question

I'm looking for the descriptions of the exceptions thrown by IP IVR.

I'm using IP IVR (CRA 3.5) and ICM 6.0. In most of my ICM scripts I have 2 IP IVR script, one that answers the call and plays the welcome greeting etc. and the other one is for when the call gets queued (plays moh, etc.).

When and agent becomes available the IP IVR script is interrupted; I want to be able to capture that action.

Is there a way to do that?

I currently capture when a caller hangs up using a "On Exception GoTo"; is there an exception to capture the ICM interruption?

thanks

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion