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Tony Knight · ‎03-23-2009

Using CuCM 6.1, CCX 5.02 on a VMware platform, I am recieving the following error. The phone has been associated with the JMTAPI user, so is visible from CCX as an agent. I have attached the CAD log file.

ANy help will be appreciated as I have exhausted my resources.

joesnyde · ‎03-24-2009

Is this a supervisor or agent? Trying adding the user to a team then login.

Joe

Tony Knight · ‎03-24-2009

Hi

I have this agent setup as both an agent and a supervisor and as a member of a team. Still not working though!

joesnyde · ‎03-24-2009

Try adding the supervisor to a team and see what the results are.

Joe

joesnyde · ‎03-25-2009

Do you see any odbc errors? You may want to check this. Also have you tried to reboot the CRS server?

Tony Knight · ‎03-25-2009

I have tried the agent as both a supervisor and agent as part of a team. I do not see any particular ODBC errors but may not be looking in the correct place?

I have just re-installed CCX5 and redone all the config but no difference.

Help?

joesnyde · ‎03-26-2009

Tony

Can you upload a new agent log? You can test ODBC connection from Administrative tools on the CRS server. Open ODBC and click on the DSN tab and run through each until you see the Test Connection. Verfiy these work correctly.

Tony Knight · ‎03-28-2009

I did try the odbc connections and they were all working fine. I the went over my installation process again and realised that when configuring the RMCM provider login name, that I was putting in the CCM admin username and passowrd and not the RMCM username. Once I changed that, it worked fine.

Thanks for the advice along the way!