error in LMS email notification...pls help

Unanswered Question
Mar 23rd, 2009

This is the error we are getting,

E-Mail Notification

Problem with File /WEB-INF/screens/Notification/NewEmailSubscription.jsp!!!Cannot find bean NewSubscription in scope null

I have this problem too.
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Joe Clarke Mon, 03/23/2009 - 21:51

Please post the output of the pdshow command. What version of DFM are you using?

Joe Clarke Mon, 03/23/2009 - 22:05

Please post the NOSServer.log and the output of pdreg -l NOSServer.

sumitsept3 Mon, 03/23/2009 - 22:24

output of pdreg -l NOSServer

Process = NOSServer

Path = C:\PROGRA~1\CSCOpx\bin\cwjava.exe

Flags = -server -cp:p MDC\tomcat\webapps\triveni\WEB-INF\lib\lo










s\triveni\WEB-INF\classes, -cw:jre C:\PROGRA~1\CSCOpx\MDC\jre -cw:xrs


Startup = Started automatically at boot.

Dependencies = EPMDbEngine EPMServer INVDbEngine PMServer DFMOGSServer

and fine output of NOSServer.log attached

Joe Clarke Mon, 03/23/2009 - 22:34

This looks fine. Try shutting down Daemon Manager, then delete all files and directories under NMSROOT\MDC\tomcat\work\Standalone\localhost. Then restart Daemon Manager, and see if the problem persists.

sumitsept3 Mon, 03/23/2009 - 22:44

how can i shut down Daemon Manager (windows based server).

and where will i find directories....NMSROOT.......

Pls advise

Joe Clarke Mon, 03/23/2009 - 22:55

You can shutdown Daemon Manager with the command:

net stop crmdmgtd

NMSROOT is the path into which LMS was installed. This appears to be C:\PROGRA~1\CSCOpx on your system.

sumitsept3 Mon, 03/23/2009 - 23:04

yes, i did.....but result is the same.....i could see the alerts in Device Fault Manager

Alerts and Activities


But they are not getting delivered to local computer.....

Joe Clarke Tue, 03/24/2009 - 09:44

Are you still seeing the same JSP error when you go to your Email Notification Subscription page? Go to DFM > Configuration > Other Configurations > Logging, and enable Notification Services debugging. Wait until some new events appear in AAD, then post the NMSROOT/log/dfmLogs/NOS/nos.log.

sumitsept3 Tue, 03/24/2009 - 21:19

yes , i am still facing the same problem. Please find the NOS.log attached

Joe Clarke Tue, 03/24/2009 - 21:27

Well, there is definitely a problem sending email, but that problem does not appear to be with NOSServer. Start a sniffer trace filtering on TCP port 25 traffic to your SMTP server. Wait until some new events are generated in AAD. The good news is NOSServer is seeing those events, and trying to send email. So you should get some packets in your trace. The trace should indicate why the email is failing. My guess is the SMTP server is not allowing mail relaying from the DFM server.

sumitsept3 Tue, 03/24/2009 - 21:40

how could i do sniffer test, please advise .... (any specific software required)


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