I have UCCX 5 licenses which shipped with CUCM and want to know how conunt the license.
Is the license based on number of agent configured in UCCX or logged agent regardless of agent configured?
Thanks in advance,
CCX 5 seat license which you have received is a promotional offer going from cisco, where you get the CCX application along with 5 agent license. These are the maximum number of agents logged in.
I guess you are aware that you'll need a MCS server and Windows OS to install and use this application.