How do I get data for outbound calls from the CRS database? Which table can give me this stats in numbers?The ContactCallDetail and RTSCQsSummary tables don't provide this data.
Also,how do I display logged on and available agent names on the wallboard? The Resource table doesn't indicate which agent is available and the RtCSQsSummary also only provides the number of agents.
How do I get the CRS real-time SLA from the cra_dba to display on the wallboard?
Any help will be appreciated