Hello we have a UCCX 5.0 with QM 2.4, but to need to do updraded to UCCX 7.0 and qm2.6. how can I to do it?
You need a couple of things:
1. The Software CDs with UCCX 7 and QM2.6
2. The appropriate licenses
No.1 is easy but for No.2 you will need to use the PUT tool to get the license upgraded or contact [email protected].
Remember QM 2.6 now checks for a valid license when connecting to UCCX.
The upgrading process is relatively painless.