Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
601
Views
0
Helpful
3
Replies

recording calls and screen recording in QM

santiago_figueroa
Level 4
Level 4

‎03-24-2009 11:09 AM - edited ‎03-14-2019 03:51 AM

Hello I need to know as I can record 100% of recording of calls simultaneously and in an aleatory way the recording of the screen?

Thanks.

Labels:
0 Helpful
3 Replies 3

jillmajors
Level 1
Level 1

‎03-24-2009 11:49 AM

Hello Santiago,

There are quite a few third party products that can assist you with call recording and monitoring. You may want to consider looking at vendors like Verint/Witness, eTalk, or Telrex (www.telrex.com/cisco_call_recording.htm).

0 Helpful

santiago_figueroa
Level 4
Level 4
In response to jillmajors

‎03-24-2009 12:15 PM

Hello Thanks for reply , But I actually have Quality Management 2.4 with UCCX 5.0.2.

0 Helpful

Anthony Holloway
Cisco Employee
Cisco Employee
In response to santiago_figueroa

‎03-24-2009 12:33 PM

QM can archive all audio conversations, and/or do QM, which is audio & screen recording for evaluation.

This may help you:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps8293/prod_brochure0900aecd8061544a_ps1846_Products_Brochure.html#wp9000025

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents