We are in the process of implementing UCCX. We currently have an Avaya G3 pbx that is doing some Queues and ACD functions. Currently the agent will login to a the specific Hunt Number they are covering for, the agents also move from one area to another for coverage of breaks/lunches vacations etc. So one agent would need to be a member of 3 different CSQ's but only fielding calls for a specific one. From everything I have read this is not possible. I have looked @ the skills routing but I not for sure if this is the route I need to take. Can I set the agent that is roaming a lower priority for her non standard CSR? Any helps on this would be appreciated. I also assume I will need to use EM to allow for the IPCC ext to move with the user?