CTIOS Agent Unable to transfer

Unanswered Question
Mar 25th, 2009
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Hi,

CTIOS Agent sometimes unable to transfer the call, gets IPCC error 10109 The Number you dialed is not valid for your defined calling plan.

Error code gives a description,

10109 PERERR_TELDRIVE_CALLTYPENOTVALIDFORDIALPLAN


1st Level Text = 'The agent is attempting to make a call that is not valid for their defined call plan'

2nd Level Text = 'The call type that the call was classified into is not allowed forthe dialed Number Plan used'

But couldn't get an idea what is this ?



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