Search by serial number for phone - CUCM 6.1

Unanswered Question
Mar 25th, 2009

Hello,

Can we search phone by serial number in CUCM 6.1.1?

We got the renewal invoice and only have the serial number information rather than MAC address.

Thanks,

sienz

I have this problem too.
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George Thomas Wed, 03/25/2009 - 18:47

Hello Seinz,

Unfortunately there is no way to search a phone by serial number. The serial number is not entered into CallManager.

Hope this helps

shane.orr Wed, 03/25/2009 - 19:34

The serial number is stored in the phone itself and can be retrieved with several 3rd party tools that in essence gain access to call manager, gathers IP Addresses, and scans the phones. So it can take some time to run the report.

Here is a former post that compiles a few of the products.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1b411

If you still cant get something working let me know and I have a specific one that my company uses that I can recommend.

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