icm 7.1 - Agent re skill error

Unanswered Question
Mar 25th, 2009
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We have Contact centre enterprise 7.1


And have an issue where a user tries to log onto

"Cisco Unified Contact Center Enterprise Web Administration

Supervisor Login for Agent Re-skilling"


But when they try to log in, they get the below error message.


"

Unable to authenticate due to database connection failure

"


Any ideas?



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david.macias Wed, 03/25/2009 - 23:09
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I would start with trying to re-run setup and take it from there.


david

david.macias Thu, 09/10/2009 - 06:12
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Ha, I just ran into this issue myself and reinstalling is not an option, did you ever come up with a solution?


david

david.macias Tue, 09/15/2009 - 02:39
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Yes, restarting fixed it, but still have no idea why it happened or how to resolve it without restarting the server.


david

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