icm 7.1 - Agent re skill error

Unanswered Question
Mar 25th, 2009

We have Contact centre enterprise 7.1

And have an issue where a user tries to log onto

"Cisco Unified Contact Center Enterprise Web Administration

Supervisor Login for Agent Re-skilling"

But when they try to log in, they get the below error message.


Unable to authenticate due to database connection failure


Any ideas?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
david.macias Thu, 09/10/2009 - 06:12

Ha, I just ran into this issue myself and reinstalling is not an option, did you ever come up with a solution?


david.macias Tue, 09/15/2009 - 02:39

Yes, restarting fixed it, but still have no idea why it happened or how to resolve it without restarting the server.



This Discussion