icm 7.1 - Agent re skill error

alanc3141592654 · ‎03-25-2009

We have Contact centre enterprise 7.1

And have an issue where a user tries to log onto

"Cisco Unified Contact Center Enterprise Web Administration

Supervisor Login for Agent Re-skilling"

But when they try to log in, they get the below error message.

"

Unable to authenticate due to database connection failure

"

Any ideas?

david.macias · ‎03-25-2009

I would start with trying to re-run setup and take it from there.

david

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david.macias · ‎09-10-2009

Ha, I just ran into this issue myself and reinstalling is not an option, did you ever come up with a solution?

david

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geoff · ‎09-10-2009

The link between a Java application like Dynamic Reskilling (through an Apache Tomcat container) and the C++ environment of the Config tool and related components is with the Cms_Jserver and CMSNode. I would turn up the trace and watch those two.

Regards,

Geoff

Amine-K · ‎09-15-2009

I opened a TAC case, the TAC engineer asked me to type 'exit' in 2 process windows 'CMSNode' and 'CMSJServer' to make them restart.

I did it and the issue was not resolved.

I just rebooted the server and it worked fine.

david.macias · ‎09-15-2009

Yes, restarting fixed it, but still have no idea why it happened or how to resolve it without restarting the server.

david

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