Call Forward All Question

Answered Question

Hi,

We are running CM4.1.3 - my question/problem is this - if a user selects cfwdall option from his phone and enters his mobile number all calls are forwarded onto his mobile, however the IP phone is part of a call forwarding plan and therefore all calls that are forward to the IP phone are re-directed out to the mobile.

Is there anyway around this, so that the IP phone automatically forwards the number to the next IP phone in the call forward plan and not out to the mobile.

hope this makes sense.

thanks

Rod

I have this problem too.
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Correct Answer by testeven about 7 years 8 months ago

Hi Rod,

Unfortunately there is no such feature. The only thing you can do is to use the CFWdAll CSS restriction so that you can reach only the numbers you need... otherwise users will be able to forward their phones to their mobiles as in this case.

Regards,

Tere.

Correct Answer by Jaime Valencia about 7 years 8 months ago

there is no way around it, it's a CF ALL

ignored if the call is routed thru a line group or hunt group. you can configure CFA override from a particular DN to have it ring.

but there is no option for what you want other than changing the CSS for CFA

HTH

java

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testeven Thu, 03/26/2009 - 08:48

Hi!

You can restrict the Call Forward All with a calling search space for Forward All so that the phone can not be forwarded to a mobile number. This might help as the user won't be able to forward to his mobile and you can forward to the phone you want instead.

Please refer to:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmcfg/b06phone.html#wp1121361

HTH,

Regards,

Teresa.

Correct Answer
Jaime Valencia Fri, 03/27/2009 - 08:51

there is no way around it, it's a CF ALL

ignored if the call is routed thru a line group or hunt group. you can configure CFA override from a particular DN to have it ring.

but there is no option for what you want other than changing the CSS for CFA

HTH

java

if this helps, please rate

Correct Answer
testeven Fri, 03/27/2009 - 09:18

Hi Rod,

Unfortunately there is no such feature. The only thing you can do is to use the CFWdAll CSS restriction so that you can reach only the numbers you need... otherwise users will be able to forward their phones to their mobiles as in this case.

Regards,

Tere.

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