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7961 displays wrong time

tglidewell
Level 1
Level 1

I have CME 7.0(0). When the time changed, all my 7960 phones updated correctly. All my 7961 phones did not. The 7961 phones are +60 minutes. All phones (various sites) are plugged into a 3560 switch with a 2801 router. The 2801 router than has a 10meg private connection to my 3845 router that is also running CME. All the switches and routers have the correct time. I'm running out of ideas on how to update the time on just the 7961 phones.

Phone Loads:

7960: P00308000500

7961: term61.default

7961GE: SCCP41.8-4-1SR2S

1 Accepted Solution

Accepted Solutions

The time is sent via SCCP to the phones in GMT. Their default gateway isn't relevant.

Phones will download a configuration file to tell them the timezone so they can subtract/add the right time to the GMT time.

So if your gateway has the wrong time 'show clock', fix that first.

If it has the right time, make sure your phones are on the latest phone load. "show ephone phoneload" should confirm that they're actually running the firmware you expect.

If they're on the right firmware, make sure they're downloading the files. 'debug tftp events'. You should be able to reset the phone and see that it requests a SEP.cnf.xml file and the router should send a file back. This is indicated by 'Finished .'

I'd go from there.

hth,

nick

View solution in original post

8 Replies 8

Hello,

I have a 7961 on my CME 7.0 with the correct time. It is running SCCP41-8-3-3S. Try upgrading from term61.default to the SCCP41-8-3-3S and see if that helps.

Hope that helped, if so please rate.

I would definitely try upgrading the firmware. I had a somewhat similar issue where I had about a half dozen phones that would not grab our local time here from the CM and instead was showing GMT. A firmware upgrade took care of it. I'm currently running SCCP41-8-4-3S here.

No luck. I upgraded the firmware, but the time is still +60 minutes.

My thoughts are this: my 7960 phones (correct time) are pulling the time from CME, my 7961 phones (+60 minutes) are pulling time from my first router. The time on the first router is correct, but can you set a timezone on it?

Hello,

Do you have configured in your routers:

clock summer-time [timezone] recurring 2 Sun Mar 2:00 2 Sun Nov 2:00?

If not please configure and reset the phone and see if it now gets the correct time.

Hope that helped, if so please rate.

The time is sent via SCCP to the phones in GMT. Their default gateway isn't relevant.

Phones will download a configuration file to tell them the timezone so they can subtract/add the right time to the GMT time.

So if your gateway has the wrong time 'show clock', fix that first.

If it has the right time, make sure your phones are on the latest phone load. "show ephone phoneload" should confirm that they're actually running the firmware you expect.

If they're on the right firmware, make sure they're downloading the files. 'debug tftp events'. You should be able to reset the phone and see that it requests a SEP.cnf.xml file and the router should send a file back. This is indicated by 'Finished .'

I'd go from there.

hth,

nick

Nick,

Thank you for your help. The time was correct on the router, but the wrong time zone. It took some playing around to get the time zone and DST setup correctly, but once I did, NTP synced and all phones had the correct time.

same issue here.

 

Platform 2851

IOS c2800nm-adventerprisek9_ivs_li-mz.151-4.M9.bin

CME 8.6

 


CME#show clock
17:28:18.497 VERANO-POST-INVIERNO Thu Nov 8 2018

 

CME#show run | in clock
clock timezone CLST -4 0
clock summer-time VERANO-POST-INVIERNO recurring 2 Mon Aug 0:00 last Sun Dec 23:59
clock calendar-valid

 


CME#sho ntp associations

address ref clock st when poll reach delay offset disp
~127.127.1.1 .LOCL. 7 12 16 377 0.000 0.000 0.220
~24.56.178.140 .STEP. 16 - 1024 0 0.000 0.000 15937.
~129.6.15.29 .STEP. 16 - 1024 0 0.000 0.000 15937.
~64.4.10.33 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.171.112.36 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.171.124.36 .STEP. 16 - 1024 0 0.000 0.000 15937.
~128.138.140.44 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.228.192.69 .STEP. 16 - 1024 0 0.000 0.000 15937.
~131.107.13.100 .STEP. 16 - 1024 0 0.000 0.000 15937.
~64.147.116.229 .STEP. 16 - 1024 0 0.000 0.000 15937.
~96.47.67.105 .STEP. 16 - 1024 0 0.000 0.000 15937.
*~132.236.56.250 146.186.222.14 2 43 64 377 154.03 7.351 3.575
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured

 

 

CME#show ntp stat
Clock is synchronized, stratum 3, reference is 132.236.56.250
nominal freq is 250.0000 Hz, actual freq is 249.9983 Hz, precision is 2**24
reference time is DF8F194C.B1EE187F (17:21:32.695 VERANO-POST-INVIERNO Thu Nov 8 2018)
clock offset is 5.9792 msec, root delay is 195.62 msec
root dispersion is 41.81 msec, peer dispersion is 4.20 msec
loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000006498 s/s
system poll interval is 64, last update was 443 sec ago.

 

CME#sho run | sec time|format
time-zone 17
time-format 24
date-format dd-mm-yy

 

 

 

on telephony-service

load 7914 S00105000400

load 7906 term06.default
load 7911 term11.default
load 7912 CP7912080004SCCP080108A.sbin
load 7960-7940 P0S3-08-9-00.loads
load 7941 term41.default
load 7942 term42.default
load 7945 term45.default
load 7961 term61.default
load 7962 term62.default
load 7965 term65.default

 

 

all ephones are +60 minutes over the clock of the router, can't fix the issue. 

 

all ephones are with last firmware, last ios on router, router with clock updated with ntp and synced.

 

don't know what more to do to fix the issue

 

 

 

one more thing, on router the time is correct and over html web page of telephony-service is correct too.

 

there is a gap between phones and the router config, and i can't find where is the +60 minutes configured .... 

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