The caller ID on the phone is the CTI number, not the actual number of the caller. We have integrated the Salesforce connector and it works, but it tries to route off the 4 digit CTI number, not the 10 digit ANI of the caller ID. I also see the 4 digit ANI on the phone until I answer. After I answer, it shows the 10 digit ANI, but it is too late. When I call from my cell, it comes up as the caller ID and brings my account up immediately. How can i set it so that when their phone is ringing from the queue, it shows the 10 digit ANI and not the 4 digit CTI number? Thanks in advance.
I have this problem too.