delay dial tone when dialing out

Answered Question
Mar 26th, 2009

i have a customer that when dialing a 9 to get an outside line the dial tone does not come up until they dial the remaining numbers. They want the dial tone right away after pressing the 9. I'm thinking it is a Service Parameter setting, i could be wrong just had a major brain fart and cannot remember. Thanks in advance for the help!

Correct Answer by Jaime Valencia about 7 years 11 months ago

you have overlapping elements, only route patterns and translation patterns have the provide outside dial-tone. if there is a possible match that does not contain the checkbox it won't be generated until all elements in possible matches have the checkbox.


review you route plan report and correct that


HTH


java


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cris_jimenez Thu, 03/26/2009 - 14:13

check your route patterns and make sure that you have the option checked for "provide outside dialtone"

Correct Answer
Jaime Valencia Thu, 03/26/2009 - 14:15

you have overlapping elements, only route patterns and translation patterns have the provide outside dial-tone. if there is a possible match that does not contain the checkbox it won't be generated until all elements in possible matches have the checkbox.


review you route plan report and correct that


HTH


java


if this helps, please rate

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