Solved: delay dial tone when dialing out

cbriones1 · ‎03-26-2009

i have a customer that when dialing a 9 to get an outside line the dial tone does not come up until they dial the remaining numbers. They want the dial tone right away after pressing the 9. I'm thinking it is a Service Parameter setting, i could be wrong just had a major brain fart and cannot remember. Thanks in advance for the help!

Jaime Valencia · ‎03-26-2009

you have overlapping elements, only route patterns and translation patterns have the provide outside dial-tone. if there is a possible match that does not contain the checkbox it won't be generated until all elements in possible matches have the checkbox.

review you route plan report and correct that

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

View solution in original post

cris_jimenez · ‎03-26-2009

check your route patterns and make sure that you have the option checked for "provide outside dialtone"

cbriones1 · ‎03-26-2009

they have call manager 6.1

Jaime Valencia · ‎03-26-2009

you have overlapping elements, only route patterns and translation patterns have the provide outside dial-tone. if there is a possible match that does not contain the checkbox it won't be generated until all elements in possible matches have the checkbox.

review you route plan report and correct that

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

cbriones1 · ‎03-26-2009

hey Bro thanks! got it working. Mahalo!