AbbrDial Softkey missing on 7912 phones

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Mar 26th, 2009
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We have had several complaints from staff about the AbbrDial softkey not showing up on 7912. i checked everything from the softkey template to the firmware and cannot find anything. speed dails work just fine (1 - 4) however. this started happening after we upgraded call manager from 4.X to 7.X

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astanislaus Thu, 03/26/2009 - 14:35
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Did you raise a TAC case since I can't see any response.

Did you get an answer?

It appears that others are seeing this problem as well after CUCM upgrade to version 7.


rob_kelly Thu, 03/26/2009 - 14:38
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No i have not opened a TAC case yet. i didn't know other's were expieriencing this issue as well. i thought it may have been something i was simply overlooking but i will now. thanks

astanislaus Thu, 03/26/2009 - 16:31
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My customer is having exactly the same problem on 7912 phones after upgrading from version 4 to version 7 of Call Manager. Please let me know of the out come.

The ABBRDial softkey is missing after the Call Manager Upgrade.


Ginger Dillon Thu, 11/05/2009 - 15:55
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Hello -

This bug may apply if you are using SIP based phones with the new 7.1 off-hook abbreviated dialing feature -

Regards, Ginger

P.S. my own update - We got 7912 phone to work with phone load 8.0(4) and CUCM 7.1(2). Hope this helps!


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