03-26-2009 02:17 PM - edited 03-15-2019 05:07 PM
We have had several complaints from staff about the AbbrDial softkey not showing up on 7912. i checked everything from the softkey template to the firmware and cannot find anything. speed dails work just fine (1 - 4) however. this started happening after we upgraded call manager from 4.X to 7.X
03-26-2009 02:35 PM
Rob,
Did you raise a TAC case since I can't see any response.
Did you get an answer?
It appears that others are seeing this problem as well after CUCM upgrade to version 7.
Alphonse
03-26-2009 02:38 PM
No i have not opened a TAC case yet. i didn't know other's were expieriencing this issue as well. i thought it may have been something i was simply overlooking but i will now. thanks
03-26-2009 04:31 PM
Rob,
My customer is having exactly the same problem on 7912 phones after upgrading from version 4 to version 7 of Call Manager. Please let me know of the out come.
The ABBRDial softkey is missing after the Call Manager Upgrade.
Alphonse
11-05-2009 03:55 PM
Hello -
This bug may apply if you are using SIP based phones with the new 7.1 off-hook abbreviated dialing feature - http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx72478&from=summary
Regards, Ginger
P.S. my own update - We got 7912 phone to work with phone load 8.0(4) and CUCM 7.1(2). Hope this helps!
07-27-2010 05:58 AM
I have a customer with the same problem, did you ever get a response from TAC?
07-27-2010 06:10 AM
yes a firmware upgrade did infact fix this issue
07-27-2010 08:03 AM
Thanks fixed it for me too.
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