7961 phone enters digits while on conf call, says invalid

Answered Question
Mar 26th, 2009

When a user calls into a conf bridge and it asks for passcode, user enters number and conf service says number invalid. I know the passcode IS valid. Does not happen on all phones, which normally would lead you to "phone dial pad is bad" resolution, but it happens on a lot of brand new phones. IS there some setting in parameters that would effect the dtmf signalling after connnected, is there a known bug with certain phone loads, etc ?

I have this problem too.
0 votes
Correct Answer by Nicholas Matthews about 7 years 10 months ago

This is a bug I filed on the phone loads for 8.4.1 and 8.4.1 SR 1.

Upgrade to 8.4.2 or later and you'll be fine.

-nick

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Correct Answer
Nicholas Matthews Thu, 03/26/2009 - 16:46

This is a bug I filed on the phone loads for 8.4.1 and 8.4.1 SR 1.

Upgrade to 8.4.2 or later and you'll be fine.

-nick

lleweyiss Fri, 03/27/2009 - 08:16

Thanks a bunch ! I was really hoping that was all it was. I appreciate your time in answering so quickly.

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