7961 phone enters digits while on conf call, says invalid

Answered Question
Mar 26th, 2009
User Badges:

When a user calls into a conf bridge and it asks for passcode, user enters number and conf service says number invalid. I know the passcode IS valid. Does not happen on all phones, which normally would lead you to "phone dial pad is bad" resolution, but it happens on a lot of brand new phones. IS there some setting in parameters that would effect the dtmf signalling after connnected, is there a known bug with certain phone loads, etc ?

Correct Answer by Nicholas Matthews about 8 years 1 month ago

This is a bug I filed on the phone loads for 8.4.1 and 8.4.1 SR 1.


Upgrade to 8.4.2 or later and you'll be fine.



-nick

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Nicholas Matthews Thu, 03/26/2009 - 16:46
User Badges:
  • Red, 2250 points or more

This is a bug I filed on the phone loads for 8.4.1 and 8.4.1 SR 1.


Upgrade to 8.4.2 or later and you'll be fine.



-nick

lleweyiss Fri, 03/27/2009 - 08:16
User Badges:

Thanks a bunch ! I was really hoping that was all it was. I appreciate your time in answering so quickly.

Actions

This Discussion