Unity 5.0 standalone - deleting/purging users mailbox contents

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Mar 27th, 2009
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This is probably a really silly question. Apologies in advance if i have missed something obvious !

We run Unity 5.0 standalone. Linked to CUCM6.1.

Im struggling to work our exactly *how* i delete or purge the contents of a users voicemail box. I've logged into Unity locally, and looked thru the Exchange settings and located the mailboxes. In here i can see disk space used and messages stored per user. When i right click a user, a 'purge' option presents itself, but i am unable to select this...its greyed out.

Is this even the correct place to be deleting mailbox contents?

Start > Run > Programs > Microsoft Exchange > System Manager > First Admin Group > servers etc

Is there perhaps a Unity Tool Depot addin that is better suited to mailbox purging?


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Rob Huffman Fri, 03/27/2009 - 05:49
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Hi Andy,

To Manage subscriber messages, this is probably an excellent choice;

Message Store Manager

The Cisco Unity Message Store Manager (MSM) allows you to perform several routine message store management tasks with a single tool. MSM Agents, defined to include a selectable set of subscribers, can generate message demographic reports, archive messages, delete messages, or set subscriber properties, all according to configurable schedules.

From the Great Unity Tools;


To purge Mialbox/Subscriber accounts;

From two of the Best, Jeff and Tommer;


Cisco Unity Tools

Bulk Subscriber Delete (works great for "one-ups" as well :)


Hope this helps!



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