User Tracking (C.M 5.1.1) not detecting IP Phone CCM 7.0.2

Answered Question
Mar 27th, 2009

Do we need special patch ?

We have installed latest version on Campus Manager and the IP Phones desserved by CCM 7.0.2 are not detected ?

We have 2 CCM cluster, phones in CCM 4.2 are well detected.


Correct Answer by Joe Clarke about 7 years 11 months ago

Yes, you will need to enable the CISCO-CCM-MIB on your Call Manager. I believe that is done under Tool > Control Center - Feature Services on the CCM.

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Joe Clarke Fri, 03/27/2009 - 09:00

If you have CM 5.1.1, you should have the latest CCM support in Campus Manager. What is the sysObjectID of this CCM? Is it appearing on the Topology Map with a green Application Server icon?

robetrem Fri, 03/27/2009 - 09:40

Yes Topology Map show the server in green statut.


SNMP WALK showing the SYsobjectID

RFC1213-MIB::sysDescr.0 = STRING: "Hardware:7845H2, 2 , 4096 MB Memory: Software:UCOS 4.0.0.0-9"

RFC1213-MIB::sysObjectID.0 = OID: CISCO-PRODUCTS-MIB::ciscoMCS7845H

Joe Clarke Fri, 03/27/2009 - 09:47

Then UT should be able to find phones from this CCM. What does a walk of the ccmPhoneTable look like from this CCM?

robetrem Fri, 03/27/2009 - 09:56

The following is a SNMP walk of device 10.24.192.10 starting from .1.3.6.1.4.1.9.9.156.1.2.1


SNMP Walk Output

--------------------------------------------------------------------------------

.1.3.6.1.4.1.9.9.156.1.2.1


CISCO-CCM-MIB::ccmPhoneTable = No Such Object available on this agent at this OID


Do you think I have other parameter to set in CCM ? Doesn't seem to allow access to that table !



Correct Answer
Joe Clarke Fri, 03/27/2009 - 10:04

Yes, you will need to enable the CISCO-CCM-MIB on your Call Manager. I believe that is done under Tool > Control Center - Feature Services on the CCM.

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