I am trying to add the ability to tranfer directly to a user's voicemail greeting. I tried using A CTI Route point and a voicemail profile (which i know works with unity) but this doesn't seem to work with Nevotek (Adagio). The CTI Route point and VM profile sends the call to Nevotek but then asks for the mailbox ID. It doesnot send the call to the users greeting.
Does anyone have experience with this?