Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
357
Views
0
Helpful
2
Replies

Cisco Agent Desktop Issue

hanzelr
Level 1
Level 1

‎03-27-2009 07:17 PM - edited ‎03-14-2019 03:52 AM

Hi,

Need fix problem with Agent Desktop can't I open, they say me about license administrator or resources are inactive, but on Control Center Services are Running.

Thanks.

Hanzel.

Labels:
0 Helpful
2 Replies 2

abcronin
Level 1
Level 1

‎03-30-2009 12:19 PM

Hi Hanzel

If UCCX

Could be an issue with the agents phone not being associated with the RMCM user in CUCM.

Or

Simple as access between CAD and UCCX, make sure no firewall is on and test again.

hth

andy

0 Helpful

hanzelr
Level 1
Level 1
In response to abcronin

‎03-30-2009 11:06 PM

Andy, thanks for your answer.

I fixed problem, reinstall all CRS and download one more time CAD and works fine.

Thanks a lot.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents