We have a spa9000 with spa400 acting as a voicemail server and pstn gateway, I downloaded the LVS setup wizard version 18.104.22.168 and succesfully configured inbound and outbound calling. However, we cannot transfer external calls to internal extensions. We can dial internal extensions but just not transfer external calls. Can anybody help?
Please perform the following change by opening the SPA9000 WebUI.
Go to Voice tab (then admin advanced mode), go to SIP tab, and at the end of the page there is the parameter "Phone dial plan". Add the end of the syntax add the following entry just before the closing braket: |[1-8]xx
You can do the same by using the wizard and then go to SPA9000 configuration, on the call routing screen you can modify the phone dial plan as well.
PD: This is a known bug in the wizard, we are working to fix it.