abandoned short calls

Unanswered Question

I am a little bit confused on the abandoned short calls, I have the SL Threshold set to 60 sec and the Abandon Call Wait Time is set to 60 sec can anyone explain to me what is the impact of this config on the service level calculation, as I am applying SL Positive formula

I am using IPCCE 7.1 with CVP 3.1

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion