Change PIN at next login

Answered Question
Mar 29th, 2009

Hi,


working with CUCM v7, I have set users to "change PIN at next Login". However, when logging in to Extension Mobility, I get a Change PIN error 207, and cannot either get authenticated or change the PIN.


I'm guessing I could change the PIN on CCM User, but I want the users to be able to do it on their phones.


Is this normal behaviour, or a bug?

Correct Answer by Jaime Valencia about 7 years 11 months ago

it's the 3rd post i've seen with the exact same thing, it's a misconception of what you're reading. the pin CANNOT be changed thru the phone. it needs to be done with ccmuser page.


unfortunately you cannot have users doing this over the phone


i'll see if i can reach the documentation guys so they can clarify this, because i'm already seeing tons of questions here and at TAC on the exact same thing


HTH


java


if this helps, please rate

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Correct Answer
Jaime Valencia Sun, 03/29/2009 - 23:10

it's the 3rd post i've seen with the exact same thing, it's a misconception of what you're reading. the pin CANNOT be changed thru the phone. it needs to be done with ccmuser page.


unfortunately you cannot have users doing this over the phone


i'll see if i can reach the documentation guys so they can clarify this, because i'm already seeing tons of questions here and at TAC on the exact same thing


HTH


java


if this helps, please rate

simmo Mon, 03/30/2009 - 04:22

Thanks java. documentation does not explicitly mention this. post rated. cheers...MS.

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