03-30-2009 06:25 AM - edited 03-14-2019 03:52 AM
Is there any other third party tool or monitoring software where we can see/monitor the ICM Services(Logger,Router,PG) ?
03-30-2009 07:34 AM
Cisco have been quite systematic in adding a ton of support for SNMP to UCCE, CVP and so on over the last few years.
You would need a NM (Network Management) platform like Solar Winds Orion, HP OpenView and so on to do this in a reasonable way.
You can see what services are running through an SNMP query of the process table. This is reasonably well described in the "SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions".
You would need to have the services of someone who understands network management to set up a comprehensive system, but the plumbing is all there on the UCCE side.
Regards,
Geoff
03-30-2009 09:06 AM
Thanks for respond Geoff.I will check the document.............
03-30-2009 12:35 PM
This document is very good as well,
Serviceability Best Practices Guide
for Unified ICME, Unified ICMH, Unified CCE, and UnifiedCCH
Joe
04-14-2009 07:19 AM
Hello!
I want to provide monitoring solution for our IPCCE.
I read manual
but I didn't find any OID or something like that I can use for my SNMP monitoring application.
All information from Serviceability Best Practices Guide is displayed in the manner like this:
cccaComponentElmtName.0.1.5 = router
cccaComponentElmtRunID.0.1.5 = 4040
cccaComponentElmtStatus.0.1.5 = active(5)
How I can use filed like cccaComponentElmtName.0.1.5 to get right OID?
Also I found file CCCA-Notifications.txt in C:\icm\snmp folder Could this file be useful for me?
I hope you can help me for this question.
Thank you!
04-14-2009 08:11 AM
not sure if it helps but I find that too much monitoring can harm the platform (I know) what i mean is that if you have Ooodles of screens and reports they will not get the attention they deserve.
So I use WebView for Peripheral Online, and have some SNMP rules on SolarWinds to alert various teams depending on certain alters. I created the alerts in the lab to build my custom rule sets.
This works well for mthe clients needs and my SLAs
P.S. I only have the Central Centroller sending SNMP events to the SolarWinds server.
Thanks
Dan
04-14-2009 10:21 AM
I want to use only needed services for monitoring.
Can you provide me useful info for SNMP monitoring? Some OIDs or how you collect needed info by SolarWinds?
04-14-2009 12:28 PM
The OIDs are defined in the MIBs. Look on your ICM install in \icm\snmp. Install the MIBs in a nice MIB browser like the free one from iReasoning. You will be able to see exactly what the OIDs are. This is standard SNMP Network Management.
Regards,
Geoff
04-14-2009 11:10 PM
The files within icm\snmp maybe old compared to what is loaded into SolarWinds.
My SolarWinds is trapping on the
source IP
Community String
SNMPv2-MIB:snmpTrapOID is equal to CISCO-CONTACT-CENTER-APPS-MIB:cccaIcmEvent
From here I break down even futher by picking our different Peripherals such as:
cccaEventText contains *IVR_01* || *is not operational
I also have some key ones on the database events to alert me the space used gets to high
Hope this helps.
Ta
Dan
04-15-2009 11:08 PM
Hi All,
Thanks for your post.Actually in BIN folder some .exe files was missing due to virus.After re-installation the Services working fine.Thanks
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