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Microsoft call center technology and integration into Cisco?

shikamarunara
Level 4
Level 4

‎03-30-2009 09:40 AM - edited ‎03-18-2019 10:46 PM

MS is attempting to get into the VoIP market with their telephony platform. I understand that they are also trying to get into the call center as well. Does anyone know that the name of their call center platform is? Has anyone seen it implemented?

-Shikamaru

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Tommer Catlin
VIP Alumni
VIP Alumni

‎03-30-2009 12:34 PM

They bought *into* Aspect software. Aspect has been around for quite awhile

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