UCCX ver 7.0 Outbound CSV file

Answered Question
Mar 30th, 2009


Hi,


UCCX ver 7.0 Premium.


I created a test file with one contact.


When I import the file, I get the following message:


File name Test Outbound.txt


Number of contacts imported successfully:1



Contacts with invalid phone01 field not imported.


Number of contacts not imported:4


Invalid phone number fields are not allowed.



Please could somebody explain what this means? I've copied the details of the file below (is there a problem with the syntax?):


accountNumber,firstName,lastName,phone01,phone02,phone03

3549,Joe,Bloggs,441159009007,11702,11705


Thanks





Correct Answer by acomiskey about 7 years 11 months ago

You don't need this line in your csv file.


firstName,lastName,phone01,phone02,phone03


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Overall Rating: 5 (5 ratings)
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acomiskey Mon, 03/30/2009 - 10:36

You have carriage returns in your csv file. Remove them and the error will go away. Please rate if this does the trick.

gsidhu Mon, 03/30/2009 - 10:51

Hi


Thanks for the quick response. I now get:


Number of contacts imported successfully:1



Contacts with invalid phone01 field not imported.



Number of contacts not imported:1



Invalid phone number fields are not allowed.



Does this mean that I have successfully imported the contact?


PS Sorry to ask a dumb question, first time I've configured outbound dialer!!



acomiskey Mon, 03/30/2009 - 10:57

Post your .txt file.


To see number of contact, go to subsystems, outbound, campaigns, look at remaining contacts.

gsidhu Tue, 03/31/2009 - 09:31

Hi


Under subsystems> outbound> campaigns the remaining contacts is 1.


Under campaign report I see a status of pending.


Problem is that the dialer does not present the Agent with a pop up window.


In CDA I have checked the 'Direct Preview' mode in the user interface window.


I've attached the file that I uploaded

gsidhu Tue, 03/31/2009 - 10:12

Hi,


I attached the file a few times (done this before on another post so its worked in the past) but the file isn't getting attached. Maybe the system is still checking for viruses?


Anyway, I've copied and pasted the .txt details below:


firstName,lastName,phone01,phone02,phone03

Joe,Blogs,441159009007,11702,11705

Correct Answer
acomiskey Tue, 03/31/2009 - 11:04

You don't need this line in your csv file.


firstName,lastName,phone01,phone02,phone03


gsidhu Tue, 03/31/2009 - 13:30

ok thanyou my friend,


I will give this a try tommorow and let you know if it works for me

gsidhu Thu, 04/02/2009 - 12:38

This fixed the issue. Thanks. (I've rated your post).

Gabriel Saavedra Thu, 07/09/2009 - 11:38

Hi, have you try if the second number of your list is dialed??..because when I upload my list the outbound system dials the first phone number, but never the second one.

gsidhu Fri, 07/10/2009 - 08:57

Hi


I tested using contacts with two numbers. It worked fine for me. I used the CSV file attached (I ammended the names and phone numbers).


I was using UCCX 7-0-1-SR2.


Its possible that you are hitting the following bug:


CSCsx26644


Outbound Dialer will not advance to next phone number in record


This is fixed in UCCX 7-0-1-SR3


HTH


Gurmakh





Attachment: 
Gabriel Saavedra Fri, 07/10/2009 - 10:01

Yeah my .txt is like that, maybe I am running through that bug, as I told you in the other thread, my UCCX is a 5.0(2)SR02_Build045

Gabriel Saavedra Fri, 07/10/2009 - 13:04

One question my friend, when the second phone number of the first contact of your list is dialed, it is dialed right after the first phone number was dialed?..or you have to wait for the system to dial the other members of the list to then dial the second phone number of the first person?

gsidhu Sat, 07/11/2009 - 00:19


You have to wait for the system to dial the other members of the list to then dial the second phone number of the first person.


Same condition applies for answerring machine, fax if there is a second number, these numbers are dialed after the first number of all members in the list have been dialed.


Please rate this post


gsidhu Sat, 07/11/2009 - 01:59

Ignore my last post...


it should have read:


You have to wait for the system to dial the other members of the list to then dial the second phone number of the first person.


Same condition applies for invalid number, not at home or fax if there is a second number, these numbers are dialed after the first number of all members in the list have been dialed. If there is no second number or if the call is re-classified as 'Do Not Call' the contact is closed.


If call is re-classified as 'answer-machine' or 'busy' the same number is retried after the first number for all of the members has been dialled.


Please rate this post


Gabriel Saavedra Sat, 07/11/2009 - 12:55

Ok I gotted, thank you so much for your answers, that`s what I need to know!..I give you 5 for this post.

asantosp Mon, 09/02/2013 - 17:15

Hi guys.


I sold a CCX 9.0 recently to one of my customers. Is there any way to force to Outbound dialer to dial the 2 or 3 contact phone number right away instead of dialing all contacts first number and then dialing the second contact number in the list?.


The thing is that this procedure is not practical or functional to my client and now I have this issue that I have to solve.


Thanks for any help or workaround you may provide.

samhopealpha Mon, 06/28/2010 - 01:32

I just downloaded your atachement to try, but I got "Error importing contacts". It always show this message when I import some similar txt as yours, could you please tell me how to fixed this problem? By the way,I am using UCCX 7-0-1-SR05.

gsidhu Mon, 06/28/2010 - 02:46

Its been over a year since I did any work on outbound dialer.


Attach your CSV file and I'll check it.

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