Analog Users Getting "VOICEMAIL" on Call Display

Unanswered Question
Mar 30th, 2009

We have about 144 users hanging off of a VG248.

When they receive calls via the auto attendant they always see the DN/Name of the voicemail port as opposed to the name/number of the outside caller.

I know that it is the voicemail that actually makes the call - but is it possible to have it send the correct name/number?

Thanks.

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Rick Arps Thu, 04/09/2009 - 12:40

Assuming you're using Unity:

Check the transfer type. I'd imagine you'd get that if you were doing a supervised transfer. You shouldn't get that if you do a release to switch.

hth

Rick

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