Analog Users Getting "VOICEMAIL" on Call Display

justincohen · ‎03-30-2009

We have about 144 users hanging off of a VG248.

When they receive calls via the auto attendant they always see the DN/Name of the voicemail port as opposed to the name/number of the outside caller.

I know that it is the voicemail that actually makes the call - but is it possible to have it send the correct name/number?

Thanks.

Rick Arps · ‎04-09-2009

Assuming you're using Unity:

Check the transfer type. I'd imagine you'd get that if you were doing a supervised transfer. You shouldn't get that if you do a release to switch.

hth

Rick

justincohen · ‎04-09-2009

No, it is set to release to switch.