UCCX Service Level display - Realtime

Unanswered Question
Mar 30th, 2009

Hi All

Does anyone know if the supervisor desktop can display if calls are meeting the configured service level of a CSQ?

I have a customer that had (previous system) a realtime display showing the % of calls meeting service level and what the same function with UCCX.

I know we can run a historical report to show this but I cannot find anything for realtime.....any ideas?



I have this problem too.
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joshuamarsh Wed, 04/01/2009 - 10:42


I'm trying to figure out exact the same thing, but for both Supervisors and Agents. The only idea I have right now is to do a wall board type web page that hits a view of those variables from the data base. If you come up w/ a better way, please share your ideas.

From what I've read of the marketing docs, it appears that Workflow Manager will do this as a matter of course.


pklos Wed, 04/01/2009 - 13:34


Real time reporting is part of supervisor desktop. But you can use free Wallboard (see history of this group or write your own).





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