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Error: Error while handling input request in CRS4.5

aganbaby01
Level 1
Level 1

‎03-30-2009 09:24 PM - edited ‎03-14-2019 03:52 AM

when I am trying to add a database in ipcc express ,im geting the following error:

Error: Error while handling input request

com.cisco.app.ApplicationException: can not acquire ClusterMutex

com.cisco.config.ConfigException: UnmarshalException

javax.xml.bind.UnmarshalException: Document root element is missing. - with linked exception: [org.xml.sax.SAXParseException: Document root element is missing.]

anybody can help me?

My CRS version is 4.5.2 and CCM version is 5.0.4

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2 Replies 2

happy_248578
Level 1
Level 1

‎03-30-2009 09:46 PM

This problem is related to LDAP.You need to clear these flags from the LDAP or ClearArchive.exe in order to clear the archive flags in LDAP automatically.Please check the below link.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808313bf.shtml

Regards,

Prabhakar

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aganbaby01
Level 1
Level 1
In response to happy_248578

‎03-31-2009 08:45 PM

My CCM is 5.0.4,how can I do it?

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