Hello Experts- Can anyone help to explain how this can happen?
We've had some reports from our callers that they are able to hear other conversations (our internal side) while waiting in queue over the MOH. Of course I cannot reproduce the problem at will. The hold steps are very straightforward in our queuing script. Of note is that one of the conversations was that of one of our users who is not even configured as an agent for IPCC. How can this happen?
Call Manager 4.2.3
IPCC Express 4.0(5)
Thank you in advance for any help,