I have been trying to figure out if it is possible to manipulate directory information on missed and received calls.
Currently, if a user selects missed calls (or received) from their directory and they want to return a long distance call from that list, they have to select the âedit dialâ soft button and enter 91 before the ten-digit ANI number on their display. Next they need to select the âdialâ soft keyâ to place the call.
I would like to configure it so the system auto inserts the 9 and 1 on all 10-digit numbers listed in the missed and received calls directory.
You can do it by going to System --> Service Parameters. Choose your server then for service choose Call Manager. Click on "Advanced" at the top. Under "Clusterwide Parameters" you can set the prefix under "Incoming Calling Party" depending on if you want it to apply to national, international, subscriber or unknown callers.