Cisco CME - Listen in on other callers

Answered Question
Apr 1st, 2009
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Greetings, we have a client who would like to be able to listen in to other peoples phone calls whilst they are on a call.


Is this possible with CME?


Regards

Correct Answer by Jaime Valencia about 8 years 3 weeks ago

CME only provides barge


Configuring Barge and Privacy

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html


If this doesn't meet your needs you'll need a 3rd party app for silent monitoring


HTH


java


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sipr_ttgp Wed, 04/01/2009 - 08:32
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You can do it if you have Unity Express. Other option would be voip sniffer/recorder that will save the session as wave files. There is a bunch out there but if you are looking for a free one I suggest open source orkaudio, it has an optional web interface.


Totie

exonetinf1nity Wed, 04/01/2009 - 08:48
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Thank you for your reply, when you say you can do it with CUE do you mean live record?


The customer would like to effectively listen in on phone calls rather than record them for playback although i could put it forward as an option, we usual use software from Witness or CTI Group.


Regards

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