04-01-2009 03:56 AM - last edited on 03-25-2019 07:49 PM by ciscomoderator
Greetings, we have a client who would like to be able to listen in to other peoples phone calls whilst they are on a call.
Is this possible with CME?
Regards
Solved! Go to Solution.
04-01-2009 09:05 AM
CME only provides barge
Configuring Barge and Privacy
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html
If this doesn't meet your needs you'll need a 3rd party app for silent monitoring
HTH
java
if this helps, please rate
04-01-2009 08:32 AM
You can do it if you have Unity Express. Other option would be voip sniffer/recorder that will save the session as wave files. There is a bunch out there but if you are looking for a free one I suggest open source orkaudio, it has an optional web interface.
Totie
04-01-2009 08:48 AM
Thank you for your reply, when you say you can do it with CUE do you mean live record?
The customer would like to effectively listen in on phone calls rather than record them for playback although i could put it forward as an option, we usual use software from Witness or CTI Group.
Regards
04-01-2009 09:05 AM
CME only provides barge
Configuring Barge and Privacy
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html
If this doesn't meet your needs you'll need a 3rd party app for silent monitoring
HTH
java
if this helps, please rate
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