IPCC Express : automatic logout timer

Unanswered Question
Apr 1st, 2009

Hi,

I would like to know whether there is any setting in IPCCX 4.0 by which agent which is logged into IPCCX system using either IPPA or CAD automatically logs out after a specific time? If yes, what is the default timer and how do we change the same?

Appreciate your early reply.

-> Tanmay

I have this problem too.
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Anthony Holloway Wed, 04/01/2009 - 11:38

There is no logged in timer feature available.

You would have to build your own custom app/script to check for people logged in longer than a normal shift. But then you run the risk of terminating someone who is working a double.

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