Pilot number issue ?

Unanswered Question
Apr 2nd, 2009
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Hi,

we have a pilot number set up for reception extension (700), and we have six lines for reception extension (699,1001,1002,1003 etc).

when reception call outside the cluster through PSTN, out side people get say 180 555 (700), but when reception call internal extension, then phone screen display 699.

when we dial the reception (699) from internal extension, then 699 gets translated to 700, and if we dial 700 from internal extension then it rings fine.


But we want that when reception dial any internal extension, it should display 700, instead of 699 or 1001,1002 (in case of dial from other lines).

Any help would be appreciated.

Thanks

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Jaime Valencia Thu, 04/02/2009 - 09:09
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that is working fine, 700 is a virtual number to route calls to AC. the actual line you control is 699. so if you make a call you'll make it from 699.


if you want to modify the ani use a translation pattern to change the calling party number from 699 to 700


HTH


java


if this helps, please rate

wahidayat007 Fri, 04/03/2009 - 05:33
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it was working fine and showing 700 number, but for some reason, I restarted the Attendant console services and then this issue came in ? Means there was no translation in place before.


Thanks

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