how can more than 9 exts be associated with a voicemail box?
Our usual method of deployment is to have exts ring through to their teams hunt group number. If there is no available exts the call will then go onto the mailbox for the group. However some teams have well over 9 staff.
I know this can be done but don't know how. Our previous maintainer set up our IT service desk with a mailbox - yet there are no ext numbers listed in Alternate Exts at all!!
The only difference is that the servciedesk uses UCCX 4.0
I would be very grateful if there is some genius out there who could help.
CM = v 4.2(3)
Unity = v 4.0