Upgrading UCM 4.1 to 4.3

Answered Question

Hi,

does anybody know what part I need to order if i want to upgrade from 4.1(3) to 4.3(1)

Thanks

I have this problem too.
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Correct Answer by rob.huffman about 7 years 9 months ago

Hi Israel,

Here is the related info :)

Software Upgrades

For upgrades or new installations of Cisco Unified CallManager 4.3, Cisco Unified CallManager CDs must be ordered.

Customers with a Cisco Software Application Support plus Upgrades (SASU) contract or a Unified Software Subscription, who are running Cisco Unified CallManager Versions 3.3(5), 4.0(2a), 4.1(3) or 4.2(x) and want to upgrade to Cisco Unified CallManager Version 4.3 can order a free upgrade by using the Product Upgrade Tool (PUT) located at:

http://www.cisco.com/upgrade.

Customers without SASU who require a CD upgrade can order one of the Cisco Unified CallManager part numbers in Table 1.

CM4.3-K9-UPG= SW CallManager Upgrade To 4.3 For SASU/UCSS

or

CM-4.3-K9-SUP= SW CallManager Upgrade To 4.3 For SMARTnet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7042/product_data_sheet0900aecd805e321f.html

Hope this helps!

Rob

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Correct Answer
rob.huffman Thu, 04/02/2009 - 05:31

Hi Israel,

Here is the related info :)

Software Upgrades

For upgrades or new installations of Cisco Unified CallManager 4.3, Cisco Unified CallManager CDs must be ordered.

Customers with a Cisco Software Application Support plus Upgrades (SASU) contract or a Unified Software Subscription, who are running Cisco Unified CallManager Versions 3.3(5), 4.0(2a), 4.1(3) or 4.2(x) and want to upgrade to Cisco Unified CallManager Version 4.3 can order a free upgrade by using the Product Upgrade Tool (PUT) located at:

http://www.cisco.com/upgrade.

Customers without SASU who require a CD upgrade can order one of the Cisco Unified CallManager part numbers in Table 1.

CM4.3-K9-UPG= SW CallManager Upgrade To 4.3 For SASU/UCSS

or

CM-4.3-K9-SUP= SW CallManager Upgrade To 4.3 For SMARTnet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7042/product_data_sheet0900aecd805e321f.html

Hope this helps!

Rob

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