I upgraded the firmware on my SPA962 to version 6.1.5a from version 6.1.3 and I'm now met with a phone telling me it's in SOS Recovery Mode.
How do I get my phone back to a usable state?
I've attached the 6.1.3a recovery executable in a compressed archive file. Once you've recovered the phone, upgrade to the latest firmware from Cisco.com
Perhaps the phone experienced a power glitch during the upgrade process.
You can recover the phone by running the attached recovery utility.
- Make sure that your computer and the phone are on the same subnet.
- You will need the phone's serial number, located on the back of the phone.
- Run the utility
- Once the phone is recovered, run the 6.1.5(a) upgrade again
Please let me know how you progress.